Frequently Asked Questions
What is EVERS Handcrafted Apothecary return policy?
ALL SALES ARE FINAL. Due to sanitary reasons, We do not accept refunds on soaps, scrubs, or body butters. No other returns or refunds.
The customer is responsible for their purchases. EVERS Handcrafted Apothecary is not liable for lost, stolen, or returned packages.
If your items DID arrive damaged or broken, please email us immediately with your order number and a photo of the damaged item and we will resolve it promptly.
Do you ship internationally?
EVERS Handcrafted Apothecary ships within the USA at the moment.
What is your shipping method?
All orders are shipped with USPS Flat Rate Priority Mail ONLY. I ship orders twice a week. You will receive a confirmation email from our shop that your order has been shipped with the tracking information provided.
If you have NOT received an email or tracking information from us, please email us immediately with your order number so we can resolve the issue promptly. This email can be sometimes found in your spam or promotions folder. Please check your email tabs before reaching out to us.
Does EVERS Handcrafted Apothecary have a store, can I pick up my order, where are you located?
We don’t have a storefront yet. We are located in Los Angeles, California.
We now offer a local pickup service! Please send a message if you are going to pick up so we can schedule a date/time for picking up your order.
The item I want to order is sold out. When will it be restocked?
Please follow on Instagram for updates on restocks and new products!
Is it normal for my soap/Bath Truffles/Sugar Scrubs to change color?
It’s perfectly okay! Our products containing natural colorants, herbs, flowers, or vanillin can turn soaps and bath bombs brown over time. Vanillin discoloration is a 100% natural process. Depending on the percentage of the fragrance, the soap can discolor anywhere from off-white to dark brown.
How is my order shipped?
We used high-quality glassware to ensure sustainability and raise awareness of reusing glass containers for everyday use, (storing and organizing). We packaged our products with shredded craft, tissue, and scrapped paper. But at times, we use bubble wrap to keep your products safe and intact during transit which can be unavoidable. We thrive to find alternative ways to package our products without hurting our environments such as compostable mailers and recycled plastic pillows to cushion your products. We hope to find low-cost solutions so we can advocate and educate those who would like to start practicing a more fulfilling sustainable world.